According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. 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To cancel via online follow these steps,1. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. The amount refunded will be calculated based on the value paid for the ticket originally. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. Click on the My booking feature in the Manage section.3. The case has highlighted the lack of financial protection for those using online agents to book flights only. Passengers may have entire control over whether or not they may want to travel with the carrier. Changing your mind doesn't mean you get a refund. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. Return trip. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. Any remaining value will be refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan. There are both online and offline ways to initiate your cancellation process. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. Firstly open the main website of Thai Airways.2. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). Just under four months all up. I've twice emailed the Sydney Thai office but as yet not a single reply. On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. We are still waiting of a refund 6 months later! . Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). Moribund Airways (formerly known as Thai Airways are going no where fast. 1 Passenger, Premium Economy & Economy. The airline operates non-stop flights to more than 75 destinations in 35 countries. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. Thai Airways Refunds due to Covid - any luck? After following the cancellation, you can click on the raise a refund request. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. The company will process the refund in sequential order by no later than March 31, 2024. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. 1. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. Did you miss a connecting flight? No . Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. At times, for many reasons, the airline can cancel a travelers booking. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. It's more the lack of communication which irritates. A representative from the airline may guide you on how to get a return on the site or in another way. To be eligible for a return, you should meet certain criteria. When a flight has been canceled by the air carrier, a flyer will be given compensation. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. A representative may inquire about the reason for your calling. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. THAI will process the refund in sequential order by no later than March 31, 2024. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. 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Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . With the help of this policy, visitors can easily revoke their bookings. Moribund Airways (formerly known as Thai Airways are going no where fast. But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. Select the Cancel option to make the process ahead. All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. Visit www.thaiairways.com for more information. Resend one to yourself here. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. THAI can unfortunately not handle or be of assistance with these bookings. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. How to Apply for Money Back? In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. It also expressed concern about the airline incurring further debt. In 2019, the airline posted a loss of US$382.2 million. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. I . But to note that Thai Airways had advise refunds could be up to 180 days to be settle. We can't and won't accept accountability for their acts. - Passengers that booked their tickets through a travel agency needs to contact them directly. From . I would not be surprised if TA didn't make it out of bankruptcy. Therefore, it is conceivable that you do not continue your journey. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. On Thai Airways, partial reversals are not possible. 1 was here. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. The following year, Thai lost US$369.5 million. 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Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! The customer care number of Thai Airways can be reached at (66-2) 356-1111. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). In January the airline was carrying just 2,092 passengers per day. Click for more information and the Thaiger Talk Guidelines. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Last year, the losses blew out to US$4.5 billion. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? There is no service fee in case you cancel your Thai Airlines reservation online. I'm still waiting. Well send you an email containing the activation link. Already have an Executive Traveller account? Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. You should receive an email confirmation within 24 hours from . The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. Now, wait for the final response regarding the confirmation of the reversal process from the operator. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). 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